Frequently Asked Questions

Click "Sign Up" on our homepage and provide your basic information including name, email, and password. You'll receive a verification email to activate your account.

We require basic personal details (name, date of birth, contact information) and optional medical history to help doctors better understand your health needs.

Yes, we use bank-level encryption and comply with all healthcare privacy regulations to protect your data.

After logging in, you'll find a text box where you can describe your current symptoms in detail. Include when they started, severity, and any factors that make them better or worse.

You can browse all available specialties and see their associated consultation fees before selecting.

Our system matches you with an available doctor in your chosen specialty immediately. Wait times are typically under 5 minutes during business hours.

Payment is required before your consultation begins. You'll be directed to our secure payment portal after being matched with a doctor.

We accept all major debit cards (Visa, Mastercard) Payment is processed securely through our encrypted system.

Consultation fees reflect the specialized training and expertise required for different medical fields. Fees are clearly displayed before you confirm your consultation.

You can choose between live chat, audio call, or video consultation based on your preference and the nature of your medical concern.

Yes, with your doctor's agreement, you can switch formats if needed. For example, starting with chat then moving to video if visual examination is required.

Your session will automatically reconnect if possible. If the connection can't be restored, we'll either resume your consultation or arrange a new one at no additional cost.

After discussing your symptoms and medical history, the doctor will explain their diagnosis and treatment plan during your consultation. This will also be documented in your notes.

Yes, our licensed physicians can prescribe medications when clinically appropriate. Prescriptions are prepared electronically.

Your doctor can order necessary tests and provide referrals. You'll receive instructions on where to get tests and how to share results with your doctor.

After your consultation ends, visit your dashboard to view the complete notes. You can download them as PDF or print them directly from your account.

Notes contain your symptoms, the doctor's assessment, diagnosis, treatment plan, prescriptions, and any follow-up recommendations.

We maintain your medical records according to legal requirements (typically 7-10 years). You can access them anytime through your account.

We encrypt your data in transit and at rest. Health information is sensitive personal data under the Nigeria Data Protection Act 2023, and your records are never shared without your consent except where the law requires it.

Only you and the healthcare providers you consult with can access your full records. Our technical staff accesses data only for support purposes with strict confidentiality.

Yes, all consultations are private between you and your doctor. We don't record sessions without your explicit permission.

Our platform works on smartphones, tablets, and computers with modern browsers. No special software is required for chat or video consultations.

For video calls, we recommend at least 1Mbps upload/download speed. Audio consultations require less bandwidth. Our system automatically adjusts quality based on your connection.

Our support team is available 24/7 via live chat, email, or phone to assist with any technical issues before, during, or after your consultation.

Log into your account and visit "Profile Settings" to update your details, medical history, or payment information at any time.

Yes, you can request account deletion through your settings. Note that we may retain certain medical records as required by law.

Use the "Forgot Password" link on the login page. We'll email you a secure link to create a new password.